Planet Ring Industry Arknights Endfield Glow Display Piece Energy Concentrating Component Series Protocol Core

Please remind resin/poly stone is a special material, fragile and not resistant to high temperatures.

ALL Brand new. Unopened. (Not include Customs inspection event).

For all Figures please check before you open the transparent box, some brands will only accept application for after service when the transparent box unopened.

Free Shipping Within Australia.

More Details please see Pre-Order Policy.

Free Shipping Within Australia. Tax included. (Now we can ship to New Zealand, United States, France, Germany, Spain, United Kingdom, United Arab Emirates, Italy, Canada, Thailand, Japan, South Korea, shipping fee will be calculated automatically, more routes are being opened)

We will decide by air shipping or ocean shipping based on the quantity.

Ocean Shipping usually take 1-2 months. Air Shipping arrive within 1-2 weeks.

*As Australia Customs banned the import of some 18+ figures from Japan, some products our Japanese supplier may need to ship to our warehouse in Hongkong first. The R18 products on our website may be released 2-3 months later than Japan.

In Stock products are sent via AusPost. We will mark if the stuff in stock, ship from AU, fast shipping. The tracking number will be provide after shipment.

Except Australia, when we ship to other countries, import duties, value added taxes, customs fees, etc. may be imposed depending on the laws and regulations of the destination countries. The member or the addressee of the goods (if the addressee and the member being different) shall bear those duties, taxes and fees. The carrier shall directly charge regarding those duties, taxes and fees.

For our US customers: Packages to the United States are currently not subject to any import taxes or duties – we cover all taxes on your behalf! We are actively working to extend this benefit to more countries soon, so that customers worldwide can enjoy tax-free shopping with us.

We shall charge the cost of shipping and returning of the goods if the member or the addressee refused the receipt of the goods due to reasons such as those duties, taxes and fees. In addition, we shall not be responsible for delays due to custom troubles and customs procedures. We shall not issue any proof of origin of delivery goods or export certificate such as export visa.

Handcrafted Nature of Our Products
All our statues, figures, and collectibles are handcrafted by skilled artisans. Due to the handmade process, minor variations in paint, finish, assembly, or small imperfections (such as slight looseness in accessories or 1mm differences) are normal and part of each piece’s unique character.

We kindly ask for your understanding that if you require absolute perfection or have specific sensitivities (e.g., related to obsessive-compulsive tendencies), our products may not be suitable for you.

As a retailer, we are committed to providing excellent customer support and will assist with after-sales service to the best of our ability within reasonable limits. We do not accept complaints or returns for normal handmade variations.

Returns for Defective or Damaged Items
You are entitled to a repair, replacement, or refund if the goods have a major fault (e.g., manufacturing defects such as missing parts, wrong color, significant damage in transit).

• Please inspect your order immediately upon receipt.
• All return or exchange requests for faulty or damaged items must be reported to us within 3 days of delivery (please take photos and provide details as soon as possible).
• The item must be in its original condition, unused (where possible), and returned in the original packaging with proof of purchase (receipt or order confirmation).
• Collectible figures are not toys — opening the transparent box may affect resale value, and some brands only accept after-sales claims if the box remains unopened. Please check carefully before opening.
• If you discover damage or a defect, contact us right away. We will assess and arrange a remedy (repair, replacement, or refund) in accordance with Australian Consumer Law.
• Minor cosmetic issues that do not affect the item's functionality or intended use are generally not considered major faults. 

Change of Mind Returns
We usually do not offer refunds, exchanges, or returns for change of mind (e.g., you no longer like the item, found it cheaper elsewhere, or it does not meet personal expectations). However, we have provided you with some alternative options:

Order Transfer / Change of Mind for Pre-Orders

If you change your mind after placing a pre-order but do not wish to lose your deposit, you can contact our customer support before shipment to explore order transfer options. We offer the following alternatives to help you avoid losing your deposit:

1. Sell/Transfer to Another Buyer

You can sell your pre-order to another collector. You are free to adjust the price (lower or higher) when finding a buyer.
Once you have found a buyer, please contact us immediately. We will assist in transferring the order.
For buyers interested in purchasing someone else's pre-order: The transfer must be confirmed by us, the original buyer (seller), and the new buyer.

2. Transfer Funds Within Your Own Orders
If you have multiple pre-orders (e.g., Order A and Order B) but no longer want Order A, you can request to transfer the paid deposit/amount from Order A to Order B (e.g., if Order B is still at deposit stage).

3. Transfer to Another Pre-Order Product
If you change your mind and want a different pre-order product instead, you can request to transfer your deposit to a new eligible pre-order item. We will manually generate the new order for you after confirmation.

4. Refund Request (Last Resort)
If none of the above options are possible and you no longer want the pre-order, you may contact us to request a refund. However, this will incur a small platform processing fee. Refunds are processed at our discretion and may take time.

• Arrival times may still be subject to delays due to manufacturing, shipping, logistics, licensor approvals, or other factors common in the collectibles industry, which are often beyond AkiMoMo's control. We will notify you as soon as we receive any updates.
• Order transfers and refunds are only available for pre-orders before final payment and shipment.
• Once the later (final) payment is completed, any refund requests must follow our Refund Policy.

Refunds
Refunds are processed at our discretion, except where required by Australian Consumer Law (for major faults or incorrect goods).

• Refunds will be issued to the original payment method in Australian Dollars (AUD) at the prevailing exchange rate.
• We are not responsible for any exchange rate fluctuations that may affect the refunded amount.

Return Shipping

• For faulty or damaged items (our responsibility), we will cover the cost of return shipping.
• Please contact us first to obtain the correct return address.
• We recommend using a trackable shipping service or purchasing insurance, as we cannot guarantee receipt of returned items.
• Once we receive and inspect the returned item, we will process your refund or replacement.
• Exchange delivery times may vary depending on your location.

Special Order, Custom, and One-Off Products
Custom statues, personalised items, special-order products, and one-off handmade pieces (often limited to 10–20 pieces worldwide) are non-refundable and non-exchangeable for change of mind.

Australian Consumer Law permits businesses to exclude change-of-mind returns for custom or personalised goods. We strongly recommend you fully understand the product details, scarcity, and risks before ordering.

While we provide double packaging to protect these items during transit, we cannot offer repair, replacement, or refund for damage occurring during shipping due to their unique and irreplaceable nature. Please think carefully before placing your order.

Additionally, certain manufacturers (such as Good Smile Company) have explicitly stated that they do not provide any after-sales service for damage to the outer packaging box. After-sales support is only available if the figure itself has manufacturing defects or damage, regardless of the packaging condition.

Important Note
This Returns & Refund Policy does not affect your statutory rights under the Australian Consumer Law (ACL). For more information about your rights, please visit the Australian Competition and Consumer Commission (ACCC) website: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel

Contact Us
If you have any questions about a return or refund, please email our support team at drew@akimomo.com with your order number and photos/details.